We've collected the most frequently asked questions from our guests to provide you with all the useful information and make your stay even more enjoyable.
RESERVATIONS:
I'm leaving early, can I have breakfast before 7 o'clock?
Yes, upon request, we can prepare a breakfast box or serve breakfast early.
I'm arriving early. Can I check in before 3 p.m.?
Check-in is from 3:00 PM, but we can accommodate you earlier, subject to availability.
We recommend letting us know in advance. During high season and during trade fairs or conferences, an early check-in supplement may be required.
We recommend letting us know in advance. During high season and during trade fairs or conferences, an early check-in supplement may be required.
What time can I check out?
Check-out is by 10:30.
What are the check-in and check-out times?
Check-in from 3.00pm – Check-out by 10.30am.
Which credit cards do you accept?
We accept Visa, MasterCard, American Express and Maestro.
PARKING:
Do you have private parking?
Yes, we have paid private parking (€20/day) or covered garage (€30/day).
Advance booking is recommended, especially during high season.
Advance booking is recommended, especially during high season.
Wi-Fi / INTERNET:
Is Wi-Fi free?
Yes, Wi-Fi is free and available throughout the property, including rooms and common areas.
The connection is stable, even for those working remotely.
The connection is stable, even for those working remotely.
BEACH:
Is the beach private?
The hotel has a private beach located right in front of the building.
Are umbrellas and sunbeds included?
Available for a fee or included in some rates and packages.
Do you allow pets on the beach?
Upon request, in dedicated areas. It's advisable to check availability when booking.
ROOMS:
Are the rooms soundproofed?
Yes, all rooms are soundproofed to ensure maximum comfort.
Do they have a balcony or sea view?
Many rooms have a balcony or terrace with sea view.
Is there air conditioning or adjustable heating?
Yes, all rooms have independently adjustable air conditioning.
SPA AND WELLNESS:
What services does the spa offer?
Our Wellness Oasis includes a sauna, Turkish bath, whirlpool, emotional showers and relaxation treatments.
Do you need to book?
Yes, reservations are recommended to ensure availability.
What are the opening hours?
La spa è aperta tutti i giorni, dalle 8:00 alle 20:00.
OUTDOOR POOL:
Is the pool heated?
Yes, it is a seasonal heated outdoor pool with a solarium area and loungers.
Open in summer (May–September) from 8:00 AM to 7:00/8:00 PM.
Open in summer (May–September) from 8:00 AM to 7:00/8:00 PM.
RESTAURANT:
What time is breakfast?
Buffet breakfast served from 7:00 to 10:30.
Is the restaurant also open for lunch and dinner?
Yes, our restaurant offers Mediterranean and local dishes for lunch and dinner, only during the summer season.
Do you offer special menus?
Yes, vegetarian, vegan, and gluten-free menus are available upon request.
Is it possible to dine with a sea view?
Yes, the restaurant is seafront, so many tables offer panoramic views.
BUSINESS & MEETING:
Do you have meeting rooms?
Yes, we have rooms with natural light that seat from 10 to 150/180 people.
What equipment is available?
Projector (surcharge), microphones, high-speed Internet connection, screens and videoconferencing service.
Can I organize private events?
Of course, our staff is available for corporate and private events.
PETS:
Do you accept pets?
Yes, we accept small and medium-sized pets with a daily supplement (€11).
A health certificate and insurance are required.
A health certificate and insurance are required.
Can they enter the restaurant?
Dogs are not allowed in the restaurant.
However, they are allowed on the outdoor terrace, when available.
However, they are allowed on the outdoor terrace, when available.
TRANSPORT:
Do you offer shuttle service?
No, the property does not have its own shuttle.
Upon request, we can book taxis or private transfers through external agencies (paid service).
Upon request, we can book taxis or private transfers through external agencies (paid service).
CLEANING AND SAFETY:
How often are the rooms cleaned?
Daily cleaning and thorough sanitization after each guest change.
What security measures do you adopt?
Electronic keys, smoke detectors, fire extinguishers and 24-hour security service.
CANCELLATIONS:
Can I cancel without penalty?
Cancellation conditions vary depending on the rate chosen at the time of booking.
What happens if I arrive late or leave early?
In case of late arrival or early departure, the full amount of the reservation will be charged.
OFFERS AND PROMOTIONS:
How can I book an offer?
Directly on our website in the Special Offers section, or by contacting the Reservations Office.
Do you have family or wellness packages?
Yes, we offer SPA, wellness, romantic and family weekend packages all year round.
EXTRA IN ROOM:
What do I find in the room?
All rooms have a minibar, kettle and tea/coffee making facilities, safe, TV, complimentary toiletries and hairdryer.
Do you have laundry service?
Yes, available for a fee upon request.
For any further information or personalized requests, please contact us at 0541 390940 or write to info@nationalhotel.it
